New BMV site is dedicated

Cutting the ribbon at the new Wabash license branch dedication are (from left) Indiana BMV Commissioner Kent Abernathy, Mayor Scott Long, Branch Manager Katrina Andrews and Regional Manager Teresa Holaday. Photo by Joseph Slacian

By Joseph Slacian

The new Indiana Bureau of Motor Vehicles license branch in Wabash was officially dedicated on Thursday, March 31.

BMV Commissioner Kent Abernathy and Mayor Scott Long were among those at the brief ceremony at the new facility, 1679 N. Cass St.

The BMV performs 12.5 million transactions annually across the state of Indiana, Abernathy said in opening comments.

“We do those in our branches in less than 13 minutes,” he noted. “In fact, I believe that our wait time last year across the system was 14 minutes and 8 seconds, which is pretty incredible.

“We’re quite proud of that.”

Abernathy also pointed out some of the new features at the facility.

“One of the additions we have is auto test stations,” he said. “They’re great because they allow us to automatically grade the tests. Folks can take the test electronically and it’s graded electronically.

“More importantly, we currently have 11 languages and soon will be adding two more, so you’ll soon be able to take the test in 13 different languages.”

It also has a public restroom, which was lacking at the former facility at 45 E. Market St.

One thing the BMV tries to keep in mind is its customers, Abernathy continued.

“We enjoy a 96 percent customer satisfaction rate,” he said. “That’s an incredible number when you think about it. So, we always have the citizens, the customers in mind.

“And as I was pointing out before, it’s important to us because our customers are also our bosses; they’re called citizens. Those are the people we work for.”

In 2015, Abernathy noted, the Wabash branch conducted more than 36,000 transactions.

“To put that into perspective, they’re already off to a fast start with 8,000, nearly 9,000 transactions this year,” he added.

Long welcomed Abernathy and the BMV workers to the new location.

“It’s going to be more convenient for my citizens,” he said of the site.

He also jokingly noted the BMV’s 96 percent customer satisfaction rate.

“Hopefully in three and a half years I’ll have a 96 percent approval rating, also,” Long said, drawing laughs. “We’ll get re-elected on that, I think.”

Abernathy and Long were joined by Branch Manager Katrina Andrews and Regional Manager Teresa Holaday in the ribbon cutting ceremony.

Posted on 2016 Apr 05